The success of retail bots depends on quality human relationships

GUEST: We’re only as good as the moment, that fragile moment when we please or hopefully don’t disappoint the customer. — Howard Schultz, CEO, Starbucks That quote comes from an interview with Starbucks CEO Howard Schultz back in 2011. Retail has always been an industry where service quality informs success, where “the customer is always right.” But […]